Mortgage discharge
BOQ Mortgage Discharge Form
Refinancing, selling or paying off a BOQ (Bank of Queensland) home loan? Here’s how BOQ says to request a discharge, taken from BOQ’s own pages (read 13 November 2026).
The short answer
BOQ’s page calls it a Discharge Request, and for a refinance, a Refinance Discharge Authority form. If you’re refinancing, BOQ asks you to call its Home Loan Specialists on 1300 764 439 as soon as possible, and BOQ provides the form. If you’re selling, you contact your local branch, your Business Banker or BOQ on 1300 557 272.
Forms and processes change. Check BOQ’s page before you lodge. Source: BOQ’s mortgage discharge page, read 13 November 2026.
Step by step
How to discharge your BOQ mortgage
BOQ calls it the Discharge Request (Refinance Discharge Authority form for a refinance).
BOQ’s page sets out the routes:
- Refinancing: call BOQ Home Loan Specialists on 1300 764 439 as soon as possible. BOQ provides the discharge form and can answer questions such as an indicative payout figure, release costs and break costs.
- Selling: contact your local branch, your Business Banker or BOQ on 1300 557 272. You complete a Discharge Request, which releases the mortgage so the title can pass to the buyer.
- Brokers: BOQ’s page says the Broker Portal has its Sale/Release, Partial, Substitution and Debt Repaid Discharge Authority forms, and the Broker Support Team is on 1300 434 697 (option 3). For a refinance, brokers are asked to have the customer call 1300 764 439.
BOQ’s page says to engage a BOQ representative early if you plan to discharge, because the steps depend on your lending structure. It doesn’t state a processing time or who must sign, so ask when you call.
Good to know
Fees, timing and contacts.
Only what BOQ’s page states. Where it doesn’t say, ask BOQ.
- Costs BOQ lists. BOQ release fees for each mortgage, government fees, and break costs if applicable. Its page doesn’t state the amounts.
- New loan costs. BOQ’s page also notes the new lender may charge application and valuation fees and government fees to register the new mortgage, and that Lenders Mortgage Insurance, if required, can add significantly to costs.
Source: BOQ’s mortgage discharge page, read 13 November 2026.
Refinancing
Refinancing away from BOQ?
When you refinance, your new lender pays out your BOQ loan at settlement, and BOQ releases its mortgage at the same time. Your new lender, or your broker, will tell you when to lodge the discharge form. BOQ asks refinancers to call early, as discharging can be complicated depending on the loan structure.
Before you lodge, some lenders may offer to review your rate. You can compare any offer with the new loan, including the costs of switching, before you decide. See BOQ home loan rates, each with its comparison rate, and how refinancing works with us.
We can help you find what your lender asks for.
Another lender? See mortgage discharge forms by lender.
Not affiliated with or endorsed by BOQ. Lender names are used to describe their own processes.
Guide
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Refinancing: Your Guide to Switching Home Loans
When refinancing makes sense, what it really costs to switch, and the traps to avoid.
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Questions
Common questions, straight answers.
How do I get BOQ’s discharge form for a refinance?
BOQ’s page says to call its Home Loan Specialists on 1300 764 439 as soon as possible, and BOQ provides the form.
Can my broker get BOQ’s discharge forms?
BOQ’s page says brokers can download sale, partial, substitution and debt repaid forms from its Broker Portal. For a refinance, it asks brokers to have the customer call 1300 764 439.
What fees does BOQ charge to discharge?
BOQ’s page lists BOQ release fees for each mortgage, government fees and break costs if applicable, without amounts. Ask BOQ when you call.
Refinancing? Talk it through with a broker.
No obligation. No pressure. Just honest answers.
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